Terms & Conditions
Clear service rules, responsibilities, and policies for customers.
1. Service & Delivery
Turnaround Time: Standard delivery timelines vary per service. Express service may be available at extra cost.
Pickup/Delivery: Free pickup & delivery is available above the set minimum order value/weight, depending on service zones.
Inspection: Customers must check garments at the time of delivery.
2. Fabric Disclaimer
We are not liable for:
Fading, shrinking, or bleeding of fabric.
Damage to sequins, beads, or embellishments.
Issues caused by pre-existing fabric weakness or prior damage.
3. Stain Removal
We do our best to remove stains but cannot guarantee full removal of permanent, old, or untreated stains. All treatments are at customer’s risk.
4. Uncollected Orders
Orders not collected within 15 days may be treated as abandoned or disposed of.
5. Pricing Policy
Prices depend on fabric type, garment complexity, and service requested.
Price lists are indicative; final billing may vary per order.
6. Force Majeure
We are not responsible for delays or damages caused by events beyond our control (e.g., natural disasters, accidents, transport issues).
7. Marketing & Photography
We may use non-identifiable photos of cleaned garments for marketing unless you request otherwise.
8. Liability & Customer Responsibility
Customers are responsible for disclosing fabric details and special care instructions.
We are not liable for garments with manufacturer defects, weak fabrics, or damage due to prior use.
9. Jurisdiction
All disputes are subject to the jurisdiction of Dubai, United Arab Emirates.
10. Acceptance
By using our website, mobile app, or services, you accept these Terms & Conditions.
11. Contact Us
📧 Email: Kimoradxb@gmail.com
📞 Phone/WhatsApp: +971 555 624 909
📍 Address: Kohinoor Building, Al Murar – Behind Fortune Pearl Hotel, Deira, Dubai, UAE
1. Introduction
At Kimora VIP Laundry, we value your trust and are dedicated to protecting your personal information. Whether you interact with us through our website, mobile app (if available), in-store, via phone/WhatsApp, or through customer support, we handle your data responsibly.
This policy explains:
What information we collect
Why we collect it
How we use it
Your rights regarding your information
2. Information We Collect
We may collect the following types of information:
Personal Details: name, phone number, email address, postal address.
Service Data: garment types, cleaning preferences, special instructions, pickup & delivery locations.
Order Details: order dates, payment information, order history, complaints, and feedback.
Communication Records: calls, messages, or WhatsApp chats with our team.
Usage Data: website or app activity, such as pages visited and time spent.
3. How We Use Your Information
Your information helps us to:
Process and deliver laundry/dry-cleaning orders.
Arrange pickups and deliveries.
Send status updates and notifications.
Share promotional offers and new service updates.
Collect feedback to improve our services.
Resolve service-related issues or complaints.
4. Communication
We may contact you via:
Phone calls
SMS or WhatsApp
Email
Website/app notifications (if applicable)
All communication is intended to be useful and respectful. You may opt out of promotional messages at any time.
5. Data Security
We take strong measures to safeguard your personal information:
Secure servers, encryption, and access controls.
Trained staff to handle data responsibly.
No selling or renting of personal information.
Disclosure only if required by law or with your consent.
6. Cookies & Tracking (if applicable)
If our website or app uses cookies, it is to:
Enhance performance and usability.
Understand customer preferences.
Personalize your browsing experience.
You may adjust or disable cookie settings in your browser.
7. Your Rights
As a customer, you have the right to:
Access the personal data we hold.
Correct inaccuracies in your information.
Withdraw consent for marketing.
Request deletion of your data, where applicable.
Restrict or object to certain types of processing.
8. Terms & Conditions
Delivery & Service
Turnaround Times: Delivery times vary by service; express options may be available at an additional cost.
Pickup/Delivery Policy: Free pickup & delivery applies above a minimum order value or weight (depending on your zone).
Garment Inspection: Please check items upon delivery to ensure satisfaction.
Fabric & Color Disclaimer
Kimora VIP Laundry is not responsible for:
Natural fabric issues such as fading, bleeding, or shrinkage.
Damage to delicate items like sequins, beads, or embellishments.
Pre-existing damage or fabric weakness.
Stain Removal
We aim to remove stains but cannot guarantee removal of old, permanent, or untreated stains. Treatments are carried out at the customer’s risk.
Uncollected Orders
Items not collected within 15 days may be treated as abandoned and disposed of.
Pricing
Prices are based on material type, service complexity, and garment condition.
Displayed prices are for guidance; final charges may vary.
Force Majeure
We are not liable for delays or damages caused by events beyond our control (e.g., natural disasters, transport issues).
Marketing & Photography
We may use non-identifiable images of cleaned garments for promotional purposes unless you request otherwise.
Jurisdiction
All legal matters will be governed under the jurisdiction of Dubai, United Arab Emirates.
9. Policy Updates & Consent
By using our website, app, or services, you agree to this Privacy Policy and Terms & Conditions.
We may update this policy from time to time, and the revised version will be posted on our website with a new effective date.
10. Contact Us
For questions, feedback, or concerns, please contact us:
📧 Email: Kimoradxb@gmail.com
📞 Phone/WhatsApp: +971 555 624 909
📍 Address: Kohinoor Building, Al Murar – Behind Fortune Pearl Hotel, Deira, Dubai, United Arab Emirates
Kimora VIP Laundry – Clean Clothes. Safe Service. Peace of Mind.
